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Terms of service

Terms of service

This website is owned and operated by Amba Organic. The following Terms and Conditions govern the access to, and use of, Amba Organic, website, online store and products.

Amba Organic asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception.

 Payment & Orders:  Amba Organic products can be purchased through our online store. Customers are welcome to browse our product range and are encouraged to contact us for further information or recommendations. Once you have selected your chosen products, you will be prompted through our online checkout. You will be required to provide us with certain pieces of personal information, in order to successfully confirm your order. Refusal to provide one or more of the required pieces of information may affect your ability to place an order.

Please ensure that all of the personal details you have entered are complete and accurate, particularly your shipping address. We are unable to re-direct orders once they have been shipped, and any errors in shipping address will result in the loss of your order. Full payment is required at the completion of checkout. If for whatever reason, payment cannot be taken, you are free to make further attempts, however, we cannot provide a guarantee that your desired stock will remain available. Once payment has cleared, you will receive an order confirmation via e-mail, including an order number, which is to be quoted in any customer service correspondence with our customer service team.

Cancellation policy: Amba Organic will always endeavour to package and ship orders the same or next business day. For this reason, we are unfortunately unable to accept any cancellations on orders.

Delivery:  Amba Organic knows you can’t wait to receive your products, so we always attempt to get your order to you as soon as possible. All domestic Australian orders will be shipped within 3-7 days when ordered during business hours. These times may be extended during promotional/sale periods or at busy times of the year such as over the Christmas holidays. You will receive an e-mail to notify you when your order has been dispatched. We use Australia Post Standard Postage Service for all orders. Please allow 3-7 business days after your order has been posted. This timeframe is intended as a guideline only, and orders may take longer at times- particularly if you are located in a regional area. 

Privacy: We know that your privacy is important to you.  Amba Organic handles all private and personal information sensitively and confidentially.